FAQ

Frequently Asked Questions (FAQ)

How can I place an order?
You can order through our website, WhatsApp, Facebook, phone call, or website live chat—whichever is most convenient for you.

How do I track my order?
Visit our Order Tracking page and enter your Order ID and phone number.
You can also message us on WhatsApp, Facebook, or Live Chat to check your order status.

What are the available payment methods?
We accept Visa, MasterCard, bKash, Nagad, and Cash on Delivery (COD).
Partial payment is also available, and pre-payment is required for pre-order items.

What are the delivery charges?

• Inside Dhaka & Chittagong City: 70 TK
• Outside Dhaka: 130 TK
• Express Delivery (Dhaka only): 100 TK

How long does delivery take?
Regular delivery times vary by location. Express delivery within Dhaka ensures faster arrival.

Do you offer express delivery?
Yes, express delivery is available only in Dhaka city.

Can I change or cancel my order after placing it?
If your order has not been dispatched yet, you may request a change or cancellation by contacting our support team.

What should I do if I receive a damaged or wrong product?
Contact our support team immediately via phone, WhatsApp, Facebook, or Live Chat. We’ll assist you with replacement or return.

Do you offer returns or refunds?
Yes, depending on product type and condition. Please refer to our Return & Refund Policy or contact support.

How do I contact customer support?
You can reach us anytime through:

• Phone call
• WhatsApp
• Facebook Messenger
• Website Live Chat